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NOTE: In addition to the troubleshooting steps presented below, you can click on the >>HELP links to see more detailed troubleshooting instructions in PDF format. The >>HOWTO links are intended to assist you in checking your system configurations. Alternatively, you may download or view the full troubleshooting guide regarding this issue, which is attached here in PDF format.
The door won't open when the exit button is pressed.
| CAUSE |
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1. The backup battery has been discharged.
2. The backup battery switch is turned off.
3. Data loss due to a noise shock.
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| SOLUTION |
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1. Replace the backup battery with a new one,
__and initialize the device.
2. Switch on the backup battery, and initialize the device. >>HELP1
3. If the noise problem is serious, protect the controller
__by using shield wires. >>HELP2
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 When the output is consistent with the INPUT/OUTPUT settings.
a. Time Schedule is applied to the Exit Button (input). >>HOWTO2
_>> Is the applied Time Schedule normal or damaged? >>HOWTO3
_ __ a-1. The applied Time Schedule is damaged.
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| CAUSE |
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1. The backup battery has been discharged.
2. The backup battery switch is turned off.
3. Data loss due to a noise shock.
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| SOLUTION |
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1. Replace the backup battery with a new one, and initialize the device.
2. Switch on the backup battery, and initialize the device. >>HELP1
3. If the noise problem is serious, protect the controller
__by using shield wires. >>HELP2
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___ a-2. The applied Time Schedule is normal.
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| CAUSE |
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1. The Time Schedule setting of the Exit Button is not correct.
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| SOLUTION |
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1. Check if the Time Schedule settings are correct and,
__if not, correct them. >>HELP3
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b. Time Schedule is NOT applied to the Exit Button (input).
_>> Try connecting the two wires of the Exit Button to see if the door opens.
_ __ b-1. The door opens.
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| CAUSE |
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1. The connection between the controller and the Exit Button is incorrect.
2. The Exit Button is faulty or broken.
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| SOLUTION |
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1. Make sure that the connection of the controller and the Exit Button
__is correct. If something is wrong, correct it.
2. Replace the Exit Button with a new one.
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___ b-2. The door does not open.
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| CAUSE |
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1. The Exit Button was damaaged by a noise shock.
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| SOLUTION |
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1. Replace the Exit Button with a new one, and get rid of possible noise sources.
2. Protect the device from a noise shock, by using shield wires. >>HELP2
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